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How We Reduced the Cost of Hiring

Doubletree by Hilton Hotel London - Hyde Park

Located a short stroll from Hyde Park and Kensington Gardens, DoubleTree by Hilton Hotel London – Hyde Park offers proximity to London’s most popular attractions.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, it remains a beacon of innovation, quality, and success. This continued leadership has been attributed to their team members staying true to these core values.

GIG sat down with Deputy General Manager, Phillippe Dewes, to talk about the changing work environment of the 21st Century and the need to hire on-demand.

Hi Phillippe. Can you tell us about the type of roles that DoubleTree tend to look for?

We usually require Night Luggage Porters to offer a warm welcome to our newly arriving guests. This role requires seekers to assist with luggage and any general queries, deliver items to the guest rooms and assist the night team.
At our peak periods we will also require extra Waiting Staff, to assist with the dinner service at our on-site Urban Meadow restaurant, deliver room service and be of any general help.

What made you initially try out GIG?

Our business needs change rapidly, and because of this we need to be hiring on the move. GIG is not only flexible to the needs of our business but also understands the ever changing work environment of the 21st Century.  The simplicity of the app and the friendly functionality made it an easy choice.
DoubleTree by Hilton Hotel London – Hyde Park, offers delicious, locally sourced meals and a vibrant selection of drinks at the on-site Urban Meadow Café & Bar.

How exactly has your recruitment process changed?

We have a lot more control over the staff that we accept. Now that we can view seeker profiles and decide for ourselves, we are able to ensure that we hire the very best staff. Because of this we have found that the employees on the GIG app have been far superior with the quality, reliability and attitude towards their work.

Has this change in model affected your business?

We are able to be a lot more responsive to demand.  If it’s a busy time of the year, or a member of my staff rings in sick, I can just jump on the phone and quickly set up a gig request. I can even nudge a few people to ask for help and within minutes have covered that position – even if it is for the same day or even that night.
Signing in and out is quick and easy as well – not the paper version that most companies are using which can be an issue – so we end up paying for exactly what we use.

Have you managed to reduce the cost of hiring?

Yes, we are now in a position where we can better manage our hiring costs and keep track of all our monthly payments. It’s a very simple process.

Find out how GIG can help your business. Download the app today or speak to a member of our sales team at:


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